Marks & Spencer Appliances

Hob delayed by manufacturer but being delivered at my convenience 12days later than advised initially. Oven was fine. However fridge is defective- there is a defect in lining of freezer compartment, manufacturing fault not damage. However when I rang M&S to report this and request replacement I got shunted between manufacturer and retailer several times with neither accepting responsibility for the problem. Eventually Bosch offered to send engineer to examine and repair product. On examination engineer reported defect and recommended exchange. I ordered through M&S because of good reputation for products, customer service and free and quick delivery times. I have been without a fridge now for 1 wk and this is holding up the fitting of the kitchen. I just would have expected better customer service from M&S,with them replacing a defective product without the hassle of having to get engineer out. If had had bought a defective product in store and returned it, it would have been replaced there and then.

Very satisfactory

Only hob arrived on given date still avwaiting delivery of oven. M&S have been helpful and apologetic regarding the error.

Appliance arrived and was fitted as promised, very satisfied with the whole experience.

I ordered the item 15 days before delivery date.Two days before the delivery I recieved a call to be told due to problems with suppliers i will not get it on arranged date.I cancelled the order straight away as i can pick one from shop with in 3-5 working days. And no hassle as i can deal with the shop with reputation i am not going to be disappointed.

they where the cheaps one i could find on the internet plus free delivery, buy thirty pounds. and delivered on the time they gave me. i think they where excellent.

Very smooth and straight forward process. No difficulties/problems experienced. No hesitation whatsoever in recommening online purchase from M & S.

I was very pleased with this experience however was not happy that I could not use my double points voucher

Was promised delivery, stayed home to receive it. Van driver phoned on morning of delivery to say product not on van. M&S could not process order for a further 3 days. Obtained goods from other supplier next day.

very easy, straightforward would def use again

Very impressed with the whole experience. I was contacted by the delivery agent several times to confirm likely time of delivery. When the delivery was made, all packlaging was removed and taken away by the delivery agent.

a simple, clear web site and it was easy to follow the steps through the process.

Very easy and product detail was good. Short delivery time with free delivery

M & S shopping for appliances was probably the best experience i have had shopping online with M & S, quick. efficient and easy, I just wish they sold tumble dryers as well so i could order one of these through them

excellent price excellent service excellent quality

good product, reasonable price, prompt delivery, two early warnings of delivery which occurred within the given time slot. Very pleased

Freezer arrived on date requested,at advised time,delivery men helpful,removed all packaging and placed freezer in space I requested.No problems at all. Thank You.

Simple & Straightforward

Although we selected yes for the question 'does the appliance have to be taken upstairs' the delivery men refused to take it upstairs, which makes the question seem pointless!

Would shop with M&S online again.

Good alround experience,although the purchase did arrive outside of the 4 hour allotted time schedule and did not contact us to let us know they were running late.

I wanted a larder fridge less than 134cm high. When I entered the details it came up with hotpoint. What it failed to tell me was that it was a built in larder fridge which turned out to be totally unacceptable. When I rang customer services as the error was deemed my fault I am to be charged 99.99 to have it picked up. As you can see I feel very angry and will not be using the service again. And I will warn others of the charge and disuade them from using the service. Thankyou...

I was not happy as I received a telephone call the next morning telling me that the product was out of stock. Also as I live in Northern Ireland it would take a lot longer to deliver the machine if I was to pick another one. I was also told that I could not recycle my old machine with the courier.

very good

The only issue was the fact that the delivery scheduled for 7-11am did not arrive within this time slot and was 1.5 hours late and I had to contact the driver to find this out. Fortunately I had not had to take time off work, but it was still an inconvenience, as I had other things scheduled for that day.

The simple fact that I make repeat purchases with M&S shows that I enjoy shopping with them. I find there delivery service excellent and the delivery staff professional, polite and helpful.

Hassle free

I would certainly use Marks & Spencer again. They gave a 4 hour delivery time and arrived with that.

Always a good service from start to finish.

well done marks&spencers a plus in my books for future items