Marshall Ward

the staff at marshall ward are helpful and plesant

always find shopping at marhall ward has nice things to buy and fast delivery

i was happy with service that i got except for onr thing;i was charged £10 per pair of jeans but on the returns i was only being paid £9 to return them. i have not recieved a statement from my cardholder yet to see if all monies have been refunded

the everall service was excellent. the only down side is that the free gift didnot arrive with the order. Also when you input a promotional code at the end of the order it does not tell you what the promotion is.

Most goods received on time, some not in stock or direct from supplier take much longer.

Some of the product was damaged on arrival, but not enough to return it [i.e. two plastic drawers had a crack on the bottom] Product was not charged at the advertised price in the catalogue it was purchased from. I.E. no discount applied [paid £44.00 incl delivery, but products advertised at £33.00 delivery of around £4.00]

Excellent service, and prompt delivery.

fairly good but the delivery drivers are not very good and keep leaving the parcels outside the house where it is not secure

i find them very good and never had any problems with them

Overall excellent, staff polite and delivery speedy and collections much improved and now excellent. Quality of products ie clothes, also much improved over the past couple of years.

I REALLY ENJOYED SHOPPING AT MARSHALL WARD. THERE IS A WIDE VARIETY OF CHOICES TO BE MADE AND THE SERVICE IS SUPERB. DELIVERY IS FAST AND RETURNS CAN BE A BIT MORE ORGANISED, BIT OF PROBLEM RETURNING GOODS BUT GOT THERE IN THE END. VERY GOOD SERVICE AND CATALOUGE WOULD RECOMMEND TO ANYONE. VERY HELPFUL AND POLITE CUSTOMER SERVICES.

I Ordered an Electric blanket which is coming on Monday so sorry I cant fill in all the survey other items I have ordered have always been on time or a note to say its sold out so yes I definately will be using the service again especially online I think its great Merry Christmas and A Happy New year !!!!!

Excellent - provided exactly what was requested at a very competetive price

I have found that shopping with Marshall Ward to be good in respect of delivery times ie:they do come very quickly if goods are in stock. However, I do not think that the service for collecting goods is quite as good, as I requested a courier to collect an item 3 times,and as they did not come to collect the item, I then had to send it back via the Post Office.

good. but no invoice received in my parcel so if I had neded to return anything it would have been a problem, but the goods are excellent.

Ok ... not tried much online shopping but I wouldn't hesitate to use this company again

As I am disab;ed I do most off my shopping online. I find Marshall Ward to be a great way off finding what I want. All is there at my finger tips. I also fine the prices great and not over the top as most mailorder dealers. I will continue to shop with them.

enquiry line helpful when i needed to query order

I WAS PLEASED WITH THE SERVICE I RECEIVED. I ORDERED ONLINE WITHOUTN ANY PROBLEMS AND JUST WAITED FOR MY GOODS TO ARRIVE.

I have placed orders via the internet and they have been delivered very quickly. All in all I have so far been very happy shopping with this merchant

As an inducement to place another order with your firm, I was offered a £5 discount, no postal charges and a watch and bracelet(no conditions seemed to apply)I responded and ordered that day, by internet. The cardigan took longer than expected to arrive,and with no watch set. I waited a week and then checked my account on the net. I had been charged the postage and also hadn't received the £5 discount and no mention was made of the watch set. I phoned your company and explained about the overcharging. I was told that I needed to speak to a specialist handler. I was put on hold for a very long time and then cut off. I rang back and this time was put through and spoke to a nice person who said she would sort it all out and the watch set would arrive shortly. This week I again checked my account and found that there was still and outstanding balance of £8.50. I assume that my credit card had been refunded the £5 and the £3.50 postage,but this left my account in debit. I again rang and was finally put through to a specialist. I explained the problem but she said that my account was clear when in fact it was clearly in debit, on the net. I then mentioned the watch set and she said that they were no longer available. When I said that seemed very unfair she got rather 'shirty' and said that all catalogue things were subject to availability, 'This will be on the leaflet' she said. I then explained that, nowhere on the leaflet did it say this and that I had ordered the first day and then been promised it on the phone a good while later. Rather reluctantly she offered to send an alternative gift but as yet I have failed to receive this either, but then it's not been as long a wait.

1 product was slightly damaged, although I have not returned it. I will try to repair it myself. 1 product is still outstanding!

I have been a customer of marshall ward for sometime now and found the service to be very good

overall,marshall ward offer an excellent service and i would definitely use again

Delivered on time, query value for money though, can be a bit overpriced, but just the same as all other catalouges!

Very good, Online service easy to use. Many offers available.

Diabolical telephone 'customer services' and not much better when you e-mail them with queries. I ended up paying for goods I hadn't had just to get them off my back as I tried unsucessfully for several weeks to explain to them that part of my order was actually missing. A nightmare experiance which I won't be repeating in a hurry !!

fast services excellent quality

The level of customer service is disgusting.

I ordered these slippers on line and was told i would recieve them by the 14th of December, this was ok as it was a christmas gift, I did not recieve the slippers and when i telephoned marshall ward i was told that the item was sent but as i did not recieve them i would be able to order something else as the slippers were now out of stock, as this was my first item and order i was dissapointed.